We strive to provide extraordinary design quality and long term customer relationships but we understand sometimes things don't work out. Ultimately, we want you to have a positive experience and consider TJ Château as your gift giving haven. For the unexpected situations, we do offer a return period for 7 days after you receive your order. Please ensure the item is in the same condition that you received it and in its original packaging.

Custom Work: Where items have been made or personalized for you, they are non-refundable unless defective. Please be sure to confirm all purchase details prior to order.

If you need to return an item, please send us an email at [email protected] and we will provide you with the address to return your items. When returning items, consider using a trackable shipping service or purchasing shipping insurance. Buyer is responsible for return shipping expense.

Once your return is received and inspected, we will email to notify you that we have received your returned item and will process a refund immediately upon review.